Holder of the Chair Excellence
Department of MIS

Phone: 901 678 4547
Fax: 901 679 4151

Office Location: FAB 346
Office Hours: Tuesday 3 - 5 pm & by appt.


Bill Kettinger is a Professor and the FedEx Chair of Excellence in MIS at the Fogelman College of Business and Economics at The University of Memphis. He previously served as Professor of Information Systems and Moore Foundation Fellow at the Moore School of Business of the University of South Carolina. He has taught global IT management and IS research methods in International Masters of Business Administration (IMBA) and MIS PhD programs and in executive development programs both domestically and abroad. Professor Kettinger has regularly taught in the MBA programs at IMD in Lausanne Switzerland, in Vienna, Austria and at the Tecnologico de Monterrey in Mexico. He has won numerous teaching awards. In 2013, he was awarded a Fulbright Professorship to Wirtschaftsuniversität Wien, Vienna Austria.

Dr. Kettinger has over 100 publications including 4 books, over 70 refereed journal articles in such journals as MIS Quarterly, Information Systems Research, JMIS, JAIS, EJIS, ISJ, Decision Sciences, and Sloan Management Review, numerous monographs, book chapters, proceedings, and teaching cases. He was ranked as 29th in the world among authors publishing in the AIS 6 top journals (senior scholar basket of top MIS academic journals) over the twenty-year period 1993-2013 and listed as one of the MIS Quarterly most prolific authors. He currently serves as a Senior Editor of MISQ and MISQ Executive and serves, or has served, as an Associate Editor of MIS Quarterly, Information Systems Research and JAIS and has twice served as a special editor forJMIS.

He completed a 3 year study sponsored by Accenture and IMD that discovered a new measure of effective information use (Information Orientation) that predicts business performance. Based on this research project, he coauthored, Making the Invisible, Visible: How Companies Win with the Right Information, People and IT published by John Wiley Press, which provides a practical guide to managers developing strategic measures of information assets and knowledge management effectiveness. This book was cited in the Wall Street Journal in 2011 as a CIO 'must read'. Scholarly results and discussion of this research project appear in Information Orientation: The Link to Business Performance by Oxford University Press. He also co-edited Process Think: Winning Perspectives for Business Change in the Information Age that examines the evolution and practical application of the process change movement.

Bill has over 30 years consulting experience in both the public and private sectors with such organizations as Accenture, AT&T, Cambridge Technology Partners, IBM, Bose, Renaissance Interactive and Philips. He has been the recipient of numerous research awards such as th Society of Information Management's best paper award honoring outstanding work in the field of information systems. He also directed a SIM Advanced Practice Council multi-year international study of the business drivers of IT value. Bill served as Assistant Dean for the USC Business School from 1988 to 1993 and has been the principal investigator on several million dollars' worth of grants and gifts. He also served as the Director of the USC Center of Information Management and Technology Research from 1993-2004. He received his Ph.D. and an M.S. from the University of South Carolina and an M.P.A. from the University of Massachusetts at Amherst and a B.S. from Northeastern University.