Associate Professor
Department of MIS

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Phone: 901-678-5739
Fax: 901-678-4151

Office Location: BA 309
Office Hours: By appointment


Dr. Poston is a Systems Testing Research Fellow and Associate Director of the System Testing Excellence Program for the FedEx Institute of Technology at The University of Memphis, and she is an Associate Professor of Management Information Systems and MIS PhD Coordinator at the Fogelman College of Business & Economics at The University of Memphis. Dr. Poston is a recipient of the 2006-2007 University of Memphis Alumni Association Distinguished Teaching Award. She serves as an Associate Editor for the highly ranked European Journal of Information Systems, which publishes research about the theory and practice of information systems for a global audience, and former Associate Editor for Decision Sciences Journal, which publishes scholarly research that advances decision making. She also serves as the Organizing Chair for the International Research Workshop on Advances and Innovations in Software Testing. Formerly, she held the position of Vice-Chair for Sponsorship for the Special Interest Group on Human Computer Interaction.

Dr. Poston’s research focuses on understanding how teams manage the software development and testing process follow innovative quality-driven methodologies as well as how individuals use web-based knowledge management applications and internet-based information disseminators.  Her research uses qualitative interview methods and experimental laboratory techniques in simulated on-line information environments.  She has published articles in publications such as Management Information Systems Quarterly, Decision Sciences Journal, Communications of the ACM, IEEE Computer, Information Systems Management, Journal of Organizational and End User Computing, International Journal of Electronic Business, Journal of Information Systems, International Journal of Accounting Information Systems, and in major international conference proceedings.

Dr. Poston has over 10 years of experience in the information systems field working for KPMG Consulting, Educational Computer Corporation, Meta Group Research, and Convergys, as well as consulting with several Fortune 500 companies and government agencies.  Today, she works with local organizations, such as FedEx Corporation, First Horizons, St. Jude/ALSAC, Pinnacle Airlines, Rhodes College, and the University of Memphis IT Division; and national organizations, such as Elsevier and the U.S. Department of Defense to conduct projects and educational programs.  Dr. Poston received her bachelor’s degree in Computer Science from The University of Pennsylvania (1987), master’s degree in Accounting from The University of Central Florida (1992), and Ph.D. in Management Information Systems from Michigan State University (2003).


  • Hu, T., Poston, R. and Kettinger, W. “Non-adopters of Online Social Network Services: Is It Easy to Have Fun Yet?" Communications of the Association for Information Systems, 2011, forthcoming, (A, Discipline).
  • Dhaliwal, J., Onita, C. and Poston, R.S. “Alignment within the IT Unit: Assessing Structural & Relational Dimensions,” Journal of Strategic Information Systems, 2011, forthcoming, (A, Discipline).
  • Hennington, A., Janz, B. and Poston, R.S. “I'm Just Burned Out: Understanding Information System Compatibility with Personal Values And Role-Based Stress in a Nursing Context,” Computers in Human Behavior, 2011, forthcoming, (B, Discipline).
  • Jain, R., Poston, R.S., and Simon, J.C. “An Empirical Investigation of Client Managers’ Responsibilities in Managing Offshore Outsourcing of Software Testing Projects,” IEEE Transactions on Engineering Management, 2011, forthcoming, (A, Discipline).
  • Poston, R.S., and Richardson, S. “Teaching Project Management Skills: An Example of Collaboration between a University and the Local PMI Chapter”, Journal of Information Systems Education, 2011, (22:1), pp. 55-72, (B, Discipline).
  • Jain, R., Simon, J.C., and Poston, R.S. “Mitigating Vendor Silence in Offshore Outsourcing to India: An Empirical Investigation,” Journal of Management Information Systems, 2011, (27:4), pp. 261-298, (A+, Discipline).
  • Poston, R.S., Simon, J.C., and Jain, R. "Client Communication Practices in Managing Relationships with Offshore Vendors of Software Testing Services," Communications of the Association for Information Systems, 2010, (27:9), pp. 129-148, Available at:, (A, Discipline).
  • “Online Security Threats and User Intentions: A Model of Computer Protection Motivation” (with T. Stafford), IEEE Computer, 2010, (43:1), pp. 58-64.
  • “Managing the Vendor Set: Balancing Market Competition and Collaborative Relations in Long-term IT Outsourcing” (with B. Kettinger and J. Simon), MIS Quarterly Executive, 2009, (8:2), pp. 1-14.
  • “Creating Better Governance of Offshore Services” (with B. Kettinger and J. Simon), Information Systems Management, 2009, (26:2), pp. 110-122.
  • “Examining the Effects of Self-Efficacy, Computerized Sources, and Perceived Credibility in Decisions to Take Online Advice” (with C. Looney and A. Akbulut), International Journal of Electronic Business, 2009, (7:4), pp. 321-347.
  • “Information Sources Consulted and Found Useful in Answering Drug-Related Questions” (with K. Sude and C. Onita), e-Service Journal, 2009, (6:3), pp. 1-39.
  • “Understanding the Determinants of Service Channel Preference in the Early Stages of Adoption: A Social Cognitive Perspective on Online Brokerage Services” (with C. Looney and A. Akbulut), Decision Sciences Journal, 2008, (39:4), pp. 821-857.
  • “Using and Fixing Biased Rating Schemes”, Communications of the ACM, 2008, (51:9), pp. 105-109.
  • “Ratings Scheme Bias: Using Ratings in E-Commerce” (with M. Stafford), Journal of Organizational and End User Computing, Oct-Dec 2008, (20:4), pp. 45-73.
  • “Knowledge Management Systems Usage: Rating Scheme Validity and the Effort-Accuracy Trade-Off” (with C. Speier), Journal of Organizational & End User Computing, Jan-Mar 2008, (20:1), pp. 1-15.
  • “Technology Solutions for Data Accuracy and Availability Problems in Healthcare Records” (with R. Reynolds and M. Gillenson), Information Systems Management, 2007, (24), pp. 59-71.
  • “Spyware: A View from the (Online) Street” (with T. Stafford, and A. Hennington), Communications of the ACM, August 2005, (48:8), pp. 96-99.
  • “Effective Use of Knowledge Management Systems: A Process Model of Content Ratings and Credibility Indicators” (with C. Speier), MIS Quarterly, June 2005, (29:2), pp. 221-244.
  • “Financial Impacts of Enterprise Resource Planning Implementation” (with S. Grabski), International Journal of Accounting Information Systems, Spring 2001, pp. 271-294.
  • “Accounting Information Systems Research: Is it Another QWERTY?” (with S. Grabski), International Journal of Accounting Information Systems, Spring 2000, pp. 9-53.
  • “The Research Pyramid: A Framework for Accounting Information Systems Research” (with J. David, C. Dunn, and W. McCarthy), Journal of Information Systems, Spring 1999, pp. 7-30.
  • Teaching


    Teaching Interests: Project Management; Advanced Systems Analysis and Design; Information Systems Global Enterprise; Executive MBA International Residency; Experimental Research Methods

    Research Interests: System Testing Management; Quality-Driven Software Development; Web-Based Knowledge Management Applications; Internet-Based Dissemination of Information

    BA 7950 Practicum International Business (G)
    University of Memphis, Executive MBA
    MIS 7650 Information Systems in the Global Enterprise (G)
    University of Memphis, Executive MBA
    MIS 7610/8610 Systems Analysis and Design Online (G)
    University of Memphis, Online MBA
    MIS 7655/8655 Advanced Systems Analysis (G)
    University of Memphis, MSBA and MBA
    MIS 7610/8610 Systems Analysis and Design (G)
    University of Memphis, MSBA and MBA
    MIS 4910 Management Information Systems Problems (U)
    University of Memphis
    MIS 4911 Internship in MIS (U)
    University of Memphis
    MIS 4800 Information Resource Management (U)
    University of Memphis
    MIS 3885 Strategic IT Project Management (U)
    University of Memphis
    MIS 3770 Systems Analysis and Design (U)
    University of Memphis
    MIS 2755 Introduction to Management Information Systems (U)
    University of Memphis




    COMMITTEE/ACTIVITY (if Chair, add [C])
    Third-Year Review Committee (C)
    MIS 3210 Planning Committee
    MIS Committee for Research and IS Content Seminars (C)
    Internship Committee for MIS
    MIS Committee for Master’s Programs
    Advisory Council & Development Liaison
    Project Management Liaison (C)
    Systems Analysis and Design PhD. Comprehensive Exam Chair (C)
    Chair, MIS Committee for Research & Information System Content Seminars (C)
    Advisory Board Outreach, Advisory Council Development Committee (C)
    Debate Judge for eMBA class on “Innovation Rather than Cost-Reduction is the Key to CIO Success”
    MIS Departmental Journal Ranking Committee
    Cook Systems Career Core Liaison
    Online Course Preparation for MBA Elective of MIS 7610
    MIS Search committee for Assistant Professor positions
    MIS committee for Hospitality
    MIS committee to develop and monitor the Ph.D. Comprehensive Exams
    Attended candidate presentations for Assistant Professor, Chair of Excellence and Department Chair
    Fogelman Pride Day Committee
    Palmer Award Review Committee
    Dean’s Strategic Planning Committee
    Dean’s Distinguished Guest Speaker Series – Hosted Dr. Sambamurthy
    Dean's Search Committee
    Attended Faculty meetings and Alumni luncheons and dinners
    Faculty Senate Committee on the Public Records Standing Committee
    Faculty Senate  Task Force on Assessment of Teaching Effectiveness
    William R. Sparks Board of Visitors Eminent Faculty Award Selection Committee
    IT Research Advisory Committee and Statistics Working Group
    Moderator of the online course section of the Advanced Learning Center Faculty Best Practices Blog where faculty share best teaching practices
    Comments about Spectrum at the HR Team Appreciation Luncheon, May 4th
    Attended May 2004-2005 and December 2005-2007/ 2009 Commencements
    OTHER Society/Organization/Journal
    Americas Conference on Information Systems (AMCIS)
    Mini-track co-chair for "Interface Design, Evaluation, and Impact" in the Human-Computer Interaction Track
    Special Interest Group on Human Computer Interaction (SIGHCI)
    Americas Conference on Information Systems Associate Editor for the Human-Computer Interaction Track